Terms of Business

These Terms of Business are governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.

Our Services

We are able to act on your behalf in advising you on investments and non-investment insurance contracts. We offer products and services as follows:


Our investment advice service is impartial and we offer an Independent advice service. We will recommend investments based on a comprehensive and fair analysis of the market. We will place no restrictions on the Investment Markets we will consider before providing investment recommendations, unless you instruct us otherwise. We will however only make a recommendation when we know it is suitable for you.

Non-investment protection contracts

We offer non-investment protection products e.g. life cover, income protection and critical illness from a range of insurers. You should be aware that investments carry varying degrees of risk and as their underlying value can fall as well as rise you may not get back the full amount invested.

Our Principles

We are committed to providing the highest standard of financial advice and service possible. The interests of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:

  • be open, honest and transparent in the way we deal with you;
  • not place our interests above yours;
  • communicate clearly, promptly and without jargon;
Transacting Business

By signing our Client Declaration and Fee Agreement, you are giving Jigsaw Financial Planning Ltd permission to accept paper and electronic instructions to transact business on your behalf. This will be especially relevant to switching investment funds. Verbal instructions will not be sufficient for us to carry out such transactions.

Investment Objectives and Restrictions

Any advice or recommendation that we offer to you, will only be given after we have assessed your needs and considered your financial objectives and attitude to any risks that may be involved. We will also take into account any restrictions that you wish to place on the type of products you would be willing to consider.

With very few exceptions, we will confirm to you in writing the basis of our recommendations together with details of any special risks associated with the products recommended.

Full details of the products we recommend to you including, for example, the minimum duration of the product, information on your right to cancel or whether no right to cancel exists, and any other early termination rights and penalties, will be covered in the relevant product disclosure information you will receive before any contract is processed.

We may also, on occasion, advise on other financial products which are not regulated by the FCA under the Financial Services and Markets Act 2000. If and when this occurs you need to be aware that The Financial Services Compensation Scheme will not apply. We will advise you accordingly if we recommend any products not covered by the Financial Services Compensation Scheme.

Please note that any products we have arranged for you will only be kept under review as part of an agreed ongoing service which will include an agreed remuneration charge. We may contact you in the future by means of an unsolicited promotion (by telephone, email or post) in order to discuss the relative merits of a particular product or service which we feel may be of interest to you.

Client Money

Jigsaw Financial Planning Ltd is not permitted to handle client money other than in respect of general insurance contracts and we cannot accept a cheque made out to us (unless it is in respect of an invoice from us).


We will endeavour to make arrangements for all of your investments to be registered in your name unless you instruct us otherwise in writing. All policy documents will be forwarded to you as soon as practicable after we receive them. If there are a number of documents relating to a series of transactions, we will normally hold each document until the series is complete and then forward them to you.

How we are Paid

Following our initial discussion, at our expense, should you decide to go ahead our fees need to be agreed in relation to the service level. We offer a variety of methods by which we can be remunerated which we will discuss with you and answer any questions you have. We will advise you in advance as to whether any fees are subject to VAT.

Customer Classification

Unless we notify you in writing to the contrary, we will be treating you as a “retail client”. This means that you are afforded the highest level of protection under the regulatory system and should have the right to take any complaint to the Financial Ombudsman Service.

Date Protection

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary.

Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing our client Declaration and Fee Agreement you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact: The Data Protection Officer, Glenda Edroff, on 01202 241 780 or in writing to us at 64 Lytchett Way, Poole, BH16 5LS.

Subject to certain exceptions, you are entitled to have access to the personal and sensitive data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

”Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FCA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information.

We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with any similar products, promotions, or for related marketing purposes in which we think you may be interested.

Anti-Money Laundering

We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

Conflict of Interests

We will always endeavour to act in your best interests. However, circumstances can arise where we or one of our other clients may have some form of interest in business being transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.


You or we may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated which will be completed according to this agreement unless otherwise agreed in writing. If applicable, you will be liable to pay for any transactions made prior to termination and any outstanding fees.

Cancellation Rights

In most cases you can exercise a right to cancel, by withdrawing from the contract. In general terms you will normally have a 30 day cancellation period for a life, pure protection or pension policy and a 14 day cancellation period for all other policies. This information will be contained in the relevant product disclosure information which will be issued to you.

If you cancel a single premium contract, you may be required to pay for any loss you might incur in cancelling it that is caused by market movements. This means that, in certain circumstances, you might not get back the full amount you invested if you cancel the policy.

Compensation Scheme

fscs_biglogo-250pxIf you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). Further information about these amounts and limits for all other product types are available from the FSCS at www.fscs.org.uk


In the event that you are dissatisfied with a recommendation we have made and you wish to make a complaint, please contact us. If you wish to register a compliant, please write to The Compliance Officer, 64 Lytchett Way, Poole, BH16 5LS or telephone 01202 768 215 or email info@jigsaw-fp.co.uk

A summary of our internal complaints handling procedures for the reasonable and prompt handing of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

Jigsaw Financial Planning Ltd is authorised and regulated by The Financial Conduct Authority (FCA) Reg. No. 736855.

You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk. Or you can contact the FCA by telephone on 0800 111 6768 (freephone) or 0300 500 8082The FCA offices are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

The FCA regulates the financial services industry in the UK and their address is 25 The North Colonnade, Canary Wharf, London, E14 5HS.